If any of the items purchased is not to your entire liking, you have a period of 15 days, from the day you receive the order, to proceed to the return without the need to indicate the reason, according to article 10(1) of DL No. 24/2014, of 14/02.
However, for hygiene reasons we will not be able to accept returns or issue refunds for items used, damaged or whose packaging has been opened or damaged or whose inviolability seals have been broken. Whatever the reason, all items to be returned must be properly presented in the original packaging.
If, in any case, you indicate a wrong zip code and your order is sent to another location or address, redirecting the order will cost €6.99.
It is up to the consumer to bear the cost of returning the item(s). You must send it by registered mail to the address indicated when the return process is opened. The adjustment to the customer of amounts due in the case of returns, cancellations, and exchanges is preferably by bank transfer.
The resubmission of orders paid in advance that are returned for reasons not attributable to our website, implies the payment of 6,99€ postage through ATM reference to be sent to the recipient’s email.
On the other hand, in the case of the contract, the amount of transportation expense set here at 6.99€ will be deducted from the amount to be returned, as it corresponds to a service that was provided to the customer by third parties and actually paid by our company.
Prices established, other than misspelling, of publication or stock breakage are covered by the VAT exemption scheme of Article 53 of the CIVA
Promotional prices, unless expressly stated otherwise, misspelling, publication, or stock breakage are valid only for this store and for the time they are advertised.
