Shipping Info

by Nuno T.

SHIPPING TERMS AND CONDITIONS

We always ship orders after payment confirmation, in addition, we have order output control parameters based on the quantity of items.

– Orders of 1 to 3 lines with a maximum of 48 items. All confirmed orders are sent by 17:00 to Spain and Portugal. If the order is destined within the European Union, the departure of the order is guaranteed if it is confirmed before 12 pm.

– Orders of 4 to 8 lines with a maximum of 290 items. The departure period is usually the same day as the order confirmation, if confirmed before 17:00. However, on days of maximum production, such as campaigns such as Black Friday, Valentine’s Day or Christmas, the delivery time of the order may be delayed to 48 hours with an estimated period of 24 to 72 hours for deliveries in the Peninsula of Spain and Portugal or 3 to 9 days to destinations within the European Union or the Canary Islands , Ceuta or Melilla.

– Orders from 9 to 300 lines with a maximum of 1,400 items. The departure period is 24 to 48 hours. With an estimated time of 24 to 72 hours for deliveries on the Peninsula of Spain and Portugal or 3 to 9 days to destinations within the European Union or in the Canary Islands, Ceuta or Melilla.

Rest of the additional terms.

– Delivery Monday for orders placed during the weekend to Spain Peninsula and Portugal, we will deliver the confirmed and paid orders from Monday until 11am on the Saturday before the order. Holidays do not count as a business day.

– Canary Islands: we deliver in weekly cycles every Thursday. We deliver orders in Gran Canaria and Tenerife the following Tuesday or Wednesday. For port management reasons, the remaining islands are delivered on Wednesday or Thursday.

– Balearic Islands: delivery in 24/72 working hours, after the shipment of the goods.

– Ceuta and Melilla: dispatched by Post office or GLS, with delivery between 3 and 5 working days, in addition to the period required by the customs authority for documentary or physical supervision.

– Andorra: delivery in 48/72 working hours, depending on the destination zip code. This period does not include the time involved in customs procedures and which may increase the delivery times of orders.

– To Portugal (islands) we send to Azores and Madeira

Does the carrier tell me the time and date of delivery?


No. The agency has no obligation to contact to inform the delivery, however, most carriers have systems that warn by SMS the estimated time of arrival.

What happens if I’m not at my company or at home when the delivery man arrives?

If at the time of delivery of your order you are not at your company/address, it will be delivered again on the next business day.

Therefore, up to 2 attempts. The carrier will contact you, the post office, leave notice at the destination for pick-up at the nearest post office, with a maximum period of 10 days available for pick-up or return of the goods at the origin. For destinations in the European Union, the carrier will do everything possible to make the delivery or set a time. If delivery is not possible, the packaging will be returned to LoveWithSugar. However, this service may be affected by health emergencies, such as Covid, in case of absence the carrier may leave a warning to seek in the delegation closest to the final destination.

Is there a minimum order value in LoveWithSugar.com?

Yes, an order must be placed with a minimum value of €5.

When will my order be shipped?

Our goal is to send all orders on the same day. For same-day shipping, orders must be placed before 3 pm. All other orders are shipped normally within 24 hours.

Which carrier is used to ship my order?

Depending on the size of the order and the destination country, we use DHL, DPD or GLS. However, you can choose the carrier you want at the time of purchase according to the destination of the order.

Is it possible to track my order?

Yes, we have an online tracking system. In the login area on our website, you will be able to see if the order has been shipped and the tracking number should be checked with the carrier.

What to do if the order becomes customs in the destination country?

For shipments outside the EU:

After sending the order, LoveWithSugar.com is not responsible for any customs fees that are applied in the country of destination of the order. If the order is retained in customs in the destination country the recipient will receive a notice to pick up the order.

The fees applied are always governing by the decree of law applied in the country of destination, in this way it will be the entire responsibility of the final customer to pay these same fees.

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